Case Studies

Assess Systems has decades of research and expertise in talent selection and people development. Review the following case studies highlighting just a few of the thousands of businesses across the globe our assessment solutions have helped.


American Airlines

American Airlines Leverages Candidate Assessments from Assess Systems Integrated with Taleo Applicant Tracking


One of the largest airlines in the world, American Airlines has more than 1,000 aircraft in its American, American Eagle® and AmericanConnection® airlines combined fleets. American Airlines offers more than 4,000 flights each day, serving 250 cities across more than 40 countries. In addition to its impressive size, the company works toward global collaboration among airlines as one of the founding members of oneworld® Alliance.

American Airlines' progressive stance is not only reflected in its cooperative efforts with other airlines, but also in its approach to its employees. Quality people are a critical asset in any business—particularly this one.


Read: American Airlines Leverages Candidate Assessments from Assess Systems Integrated with Taleo Applicant Tracking

Brinker International

Brinker International Improves Succession Planning and Leadership Development by Integrating Assessment Tools


From Chili's® Grill & Bar to Magiano's Little Italy® to On The Border Mexican Grill and Cantina®, mouth-watering Brinker International® cuisine delights customers around the globe. One of the world's leaders in casual dining, Brinker has grown dramatically since its beginnings in 1975. The small restaurant in Dallas that started as Chili's Grill & Bar has now expanded to more than 1,600 restaurants across 25 countries.

Brinker hires and develops people with a passion for hospitality who give guests a warm welcome and a positive, enjoyable dining experience. Employee development is taken seriously, and Brinker often prefers to promote from within. Brinker emphasizes efficiency, a proactive approach and state-of-the-art processes in succession planning and the development of its leaders.


Read: Brinker International Improves Succession Planning and Leadership Development by Integrating Assessment Tools

CARQUEST

Assess Systems Partners with CARQUEST to Improve the Quality of New Hires


Headquartered in Raleigh, North Carolina, CARQUEST sells replacement products, supplies, accessories and equipment for virtually all automobiles, including trucks, off-road vehicles and equipment, recreational vehicles, buses, and agricultural equipment, as well as boats. CARQUEST has been in business more than 40 years, with more than 3,400 retail locations and 38 distribution centers across North America.

Every year, CARQUEST hires thousands of teammates. The company requires excellence in every position to support its specialized model of sales, delivery and customer service. Each new hire must possess and demonstrate the potential for exceeding customers' expectations.


Read" Assess Systems Partners with CARQUEST to Improve the Quality of New Hires

CTIS

CTIS Sees Dramatic Workforce Transformation Using Assessments to Help Select Employee Base


Cable Television Installation & Service, Inc. (CTIS), is a thriving telecommunications contractor with an excellent reputation. Headquartered in Tampa, Florida, the company has served major cable companies for more than 20 years. CTIS provides residential installations, home networking, technical support and more. Current clients include Comcast®, Bright House Networks™ and Time Warner®.

CTIS' mission emphasizes integrity, professionalism, dependability, quality and continuous improvement. To support this mission in what is a very challenging, high-turnover industry, the company places great value on retaining a dedicated, skilled talent base.


Read: CTIS Sees Dramatic Workforce Transformation Using Assessments to Help Select Employee Base

Farmers Insurance

Farmers Insurance Leverages Assessments to Select Best Professional Candidates While Improving Hiring Efficiencies


Third largest in the United States for personal lines of property and casualty insurance, Farmers® Group, Inc., serves more than 10 million families across 41 states. The company's products include homeowners, auto, business and life insurance, as well as financial services.

Well known and highly respected for its brand, Farmers Insurance offers its customers not only competitive, innovative products, but also peace of mind. Part of this peace of mind comes from Farmers' top-quality employees. Outstanding expertise, professionalism and effective communication are essential ingredients Farmers seeks when selecting candidates.


Read: Farmers Insurance Leverages Assessments to Select Best Professional Candidates While Improving Hiring Efficiencies

First Citizens Bank

First Citizens Bank Improves Candidate Experience, Candidate Quality and Time-to-Hire Using Assess Systems


First Citizens Bank is a stable, values-driven financial organization with more than a century in business. Integrity, consistency, common sense and quality are evident in the personalized service each customer receives. Headquartered in Raleigh, North Carolina, the bank offers nearly 400 branch locations in eight states and employs 5,000-plus individuals. The organization's business banking services won 12 Greenwich Excellence Awards in 2010.

As the banking industry continues to change, First Citizens Bank remains focused on its traditional values and high standards. The bank extends this focus to its employees by striving to hire and retain skilled, talented individuals who work with excellence within the company culture and team environment.


Read: First Citizens Bank Improves Candidate Experience, Candidate Quality and Time-to-Hire Using Assess Systems

Hyatt

Hyatt Improves Retention and Customer Service with Help from Assess Systems


One of the leading hotel corporations worldwide, Hyatt Hotels & Resorts emphasizes authentic hospitality and personalized service across more than 735 hotels and resort locations spanning 45 countries. These hotels and resorts include the Park Hyatt™, Grand Hyatt™, Hyatt Regency™, Hyatt Resorts™, Hyatt Place™, Hyatt Summerfield Suites® brands and more.

Hyatt knows that customer service is paramount for success in the hospitality business. In 2004, the company began a powerful initiative to revitalize and upgrade its customer service with the goal of establishing a reputation for a distinctive brand of superior service across its North America locations.


Read: Hyatt Improves Retention and Customer Service with Help from Assess Systems

National Telecommunications Provider Selects High-Quality Candidates Using Assessments and an HR Portal From Assess Systems


When millions of voice, high-speed Internet and cable customers are counting on a provider for superior, individualized service, that provider must hire high-quality candidates. Widespread consumer influence creates high visibility and extensive customer interaction, particularly for front-line employees.


Read: National Telecommunications Provider Selects High-Quality Candidates Using Assessments and an HR Portal From Assess Systems

Tarrany County

Tarrant County Human Resources Improves Management Development Programs With Help From Assess Systems


Serving a growing population of approximately 1.7 million, Tarrant County government oversees an urban area rich with industry and commerce. From its county seat of Fort Worth, Texas, this forward-thinking county government emphasizes ongoing employee development opportunities spearheaded by its Human Resources (HR) department.

Tarrant County Human Resources provides HR functions for the county government's 37 departments and 4,300 to 4,400 full-time employees. Due to varying degrees of decentralization, this HR group must supply the right level of involvement for each department and collaborate with department heads, elected officials, governing boards and employees. The HR department's management development efforts target ongoing career growth for effective long-term service.


Read: Tarrant County Human Resources Improves Management Development Programs With Help From Assess Systems

TTI

TTI Establishes Successful Talent Management Strategy by Partnering With Assess Systems


Global leader in the authorized distribution of passive, connector, electromechanical and discrete components, TTI, Inc., is the preferred specialist distributor for numerous OEM customers and electronics manufacturers worldwide. TTI provides a broad product line as well as customized supply-chain solutions. From its headquarters in Fort Worth, Texas, the company operates more than 50 global locations.

TTI places a strong emphasis on talent management strategy. It is critical that employees are chosen and groomed for individual and organizational success.


Read: TTI Establishes Successful Talent Management Strategy by Partnering With Assess Systems

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Assess Systems

Privacy Policy



(This policy statement covers all information collected, stored and transmitted by Assess Systems Human Resources products)

General:

Assess Systems, Inc. is a human resources assessment company that designs, develops and provides web-based assessment products measuring various psychological, personality and character traits to client organizations and individuals directly or through distribution partners worldwide. Using these products, individuals respond to a series of questions and, in some cases, other people respond to a series of questions about the individual. Responses are tabulated and evaluated, and reports of results are produced.

In many cases, the products are intended to help client organizations make employment selection or promotion decisions. In some cases, the products are designed to also provide feedback and personal development recommendations to the individuals assessed. In other cases, the products are designed for self-assessment by the individual only.

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Our Commitment to Individuals:

We are committed to protecting your privacy. We will not collect information from you before you read a statement of informed consent or other similar documents that explain how your responses to the product(s) and personal identifying information will be used and what parties will have access to the information afterwards. Depending upon the product and the circumstances of your assessment, you may or may not receive feedback on the results of your assessment. Your access to feedback will be explained in the statement of informed consent and the instructions provided by the sponsoring organization. After receiving this information, you may opt out of the assessment process at this time. Otherwise, you must agree with the provisions of the statement of informed consent before you will be allowed to submit your responses and personal identifying information.

The information we gather about you will be used only for the purpose to which you agree. We will disclose no information about you to any other third party without your consent.

For research purposes, we will aggregate your responses to the product(s), without personal identifying information, with the responses of other people to develop group norms, conduct validation studies, and other similar activities to improve the product(s) for future use.

We have comprehensive procedures and systems to protect the privacy, data integrity and security of the information you provide, to protect it from misuse, unauthorized access or alteration.

We subscribe to the privacy policy guidelines of the US Department of Commerce, the US Safe Harbor framework and the appropriate European Union Data Protection Authorities.

Cookies:

Assess Systems may use non-persistent cookies in conjunction with hosting our assessments. A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer's hard drive. A cookie cannot read data from your hard disk or read cookie files created by other sites and is not tied to your personal information. Cookies do not damage your system. We use these cookies to maintain the context of a candidate’s interaction with the company’s assessment sites. Limiting cookies would diminish the site and some features would not work as intended. Assess Systems uses compact policy to accept cookies under High, Medium High, Medium, Low and Accept All Cookies settings.

Our Commitment to Client Organizations:

We are committed to protecting the privacy of the individual by limiting the use of personal information collected by the products to the purpose stated in the statement of informed consent and by limiting access to the information to the sponsoring organization. Additionally, the products limit access to individual information to the few people within the client organization having a bona fide "need to know." These people have been authorized by the client organization to administer tests, surveys and other instruments, process them and have access to results. Access is controlled by the products via unique user ID’s and passwords and by client-managed access control procedures.

Individual information will not be transferred from the sponsoring organization to a third party without the written permission of the individual and the sponsoring organization. Aggregate information for the organization (norms, pass rates, selection profiles, etc.) will not be transferred to third parties without written permission from the sponsoring organization.

For research purposes, responses to the products, without personal identifying information and without organizational identification, are aggregated to develop normative information, conduct validation studies, and other similar activities to improve the product(s) for future use.

From time to time, client companies will be asked to participate in research studies to norm, validate and otherwise improve the product(s) for use at the client company, in a country or region, or for general use. During these studies, individual job performance information and other sensitive client-specific information may be transferred to Assess Systems. This information will be kept confidential, will be used only for the stated purpose, and will not be transferred to any other third party.

Our Commitment to Data Security and Integrity:

To maintain and protect information from unauthorized access, we use procedural, physical and electronic measures.

All Assess Systems products require unique user ID’s and passwords for access. A structured and layered access system is used to allow access only to those records within the organization for which a user has a need to know designation (established by the organization).

All data collected and transmitted to and from Assess Systems servers is encrypted, and Secure Socket Layers (SSL) and firewall technologies are used. Independent security audits are regularly conducted on all our systems and security systems are regularly upgraded to protect against the latest security threats.

Our servers are physically located in an off-site, secure data center that provides controlled access, 24-hour security, and redundant power and connectivity services.

Safe Harbor:

We subscribe to the US Department of Commerce Safe Harbor framework for safeguarding of privacy in the transmission of personal, human resources information between the United States and member countries of the European Union. Our participation in the Safe Harbor agreement meets the privacy requirements to provide our products to user organizations within EU member countries. (The Safe Harbor framework was ratified by the Commission of the European Communities in the Commission Decision of 26 July 2000 pursuant to Directive 95/46/EC of the European Parliament and of the Council on the adequacy of protection provided by the safe harbor privacy principles and related frequently asked questions issued by the US Department of Commerce.)

For EU countries, we submit to independent dispute resolution of privacy issues by the appropriate European Data Protection Authorities (DPAs).

Assess Systems also follows guidelines set out in Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). We take extensive steps to protect the security and integrity of all data transferred to and/or stored in our systems.

We self-certify compliance with:

Safe Harbor Act

Contact Information:

If you have questions about our privacy policies, please contact us by e-mail at (Privacy@bigby.com) or via postal mail at:

Privacy Group
Assess Systems, Inc.
12750 Merit Drive, Suite 300
Dallas, Texas 75251
USA